Service retiredMoFont no longer accepts font generation or training jobs. The free manuscript tool remains available in desktop browsers; guests can export up to 2 pages per day, and exported pages include a watermark.
MoFont

Refund Policy

MoFont's refund terms — when you can get your money back, how to request it, and how long it takes.
May 28, 2026

TL;DR

If your generated font is broken in a way we can't fix with one re-train, you get a full refund — no questions asked, within 14 days of purchase.

What qualifies for a full refund

Any of the following, reported within 14 days of purchase:

  1. Broken output. Missing characters from the advertised glyph set, broken strokes, severe hinting issues, OTF/TTF that won't install or render correctly in major OS / design tools.
  2. Service failure to deliver. We were unable to deliver your trained font within the SLA stated for your tier (7 days for $29 Commercial and $99 Bespoke).
  3. Duplicate or accidental charge. You were charged twice for the same job, or charged for a job that never existed in your account.
  4. Unauthorized charge. A payment made on your card without your permission — we work with you and the payment processor to reverse it.

What we handle case-by-case

  • "I changed my mind" within 14 days, where the font was delivered and is working as described. We usually refund, but reserve the right to decline if the font has been downloaded and used commercially.
  • "The font doesn't look enough like my handwriting" — this is a model-quality judgment. We will first offer up to two free re-trains with adjusted samples. If the result is still not acceptable, we refund.
  • Bespoke ($99) projects where requirements were not fully scoped at the start — refunds for partial work are negotiated based on what was delivered.

What we don't refund

  • Refund requests filed more than 14 days after purchase, unless the font becomes unusable due to a service-side change we made.
  • The Free Preview tier — it's free, there's nothing to refund.
  • Requests where the user violated the Terms of Service (uploaded handwriting they don't own, used the font in prohibited ways, etc.).

How to request a refund

Email [email protected] with:

  • The email address used to purchase
  • The order number or approximate purchase date
  • A one-line description of what's wrong

We respond within 2 business days. If approved, the refund is processed within 5–10 business days depending on your bank / card issuer. Refunds go back to the original payment method.

Which payment processor handles your refund

  • Purchases made via Stripe are refunded through Stripe.
  • Purchases made via Creem are refunded through Creem.

You don't need to know which one was used — we look it up from your order and route the refund. Either way the money comes back to the original card.

Chargebacks

If you initiate a chargeback through your card issuer instead of contacting us first, we will provide the card network with the order record and any delivered font files. Please email us first — we almost always resolve refunds faster than the chargeback process does.

Contact

For any refund question, email [email protected].

Last updated: 2026-05-28

Refund Policy